7th Edition | In Person & Virtual Participation

May 2024 | Berlin, Germany

Conference Introduction

The challenges that businesses are facing in uncertain times have shown that it is now, more than ever vitally important to keep on top of the latest information as well as the change in trends that affect the Global Back-office environment.

Advancements in technologies are presenting roadblocks and hurdles for companies that are trying to keep ahead of the game. It is vital that companies are able to adapt and grow to meet these market challenges.

This is why Conferenzia World is holding a two day, highly senior level conference to bring together leading decision makers for Presentations, Panel Discussions, Breakout Sessions as well as Masterclass Workshops, to better adapt and grow to address operational and financial issues that may arise. Join Conferenzia World in Berlin on May 2024 to be a part of an exciting lineup that includes some of the top companies from Europe and from the global community.

Who Should Attend

VP’s, CEO’s, COO’s, Heads, Directors, Senior Managers and Managers from:
• Operations
• Outsourcing
• Information
• Clearing and Settlement
• R&B
• Back-office e-commerce
• Development
• Business Improvement
• Business Performance and Incentives
• Strategic Planning
• BPM (Business Process Management)
• Process Management

Previous Sponsors

Previous Attendees

For Sponsorship Or Exhibitions

We offer a wide range of sponsorship opportunities like:
• Speaking slots to share your experience with a senior audience
• Exhibition locations to develop relationships with your target market
• Marketing visibility to improve your reputation within the industry etc.
• A wish list of companies you want to meet can be provided to us so we can invite them for you
• One-to-one meetings if you wish to meet some specific people on our participant’s list
• Access to the Conference mobile app to set up pre-meetings with any participant

Please contact: Remesh Nair
Email: sponsorship@conferenziaworld.com
Office phone: +44 203 740 3320

Reviews From Our Past Events

Testimonials From Previous Attendees


"I enjoyed the summit as I learnt a lot about current CX and Digital Transformation challenges. Great minds came together to discuss our experience about People-Oriented CX. It is really hard to change processes and priorities in organizations even though there are clear data-driven reasons and explanations. I was amused to see how companies from different verticals – such as theme parks, retail stores or FMCG brands – approach CX and what initiatives they have to learn more about customer needs. Neticle has an important role in driving this shift for clients - it takes time and CX managers need partners and support from the other departments as well. Though measurement and KPIs are getting more and more standardized, the meaning behind the ratings, so the customer verbatim management is still a problem to solve. It is not sustainable to read and process hundreds or thousands of text units one by one, so automation is a must-have now. I personally enjoyed being on stage and sharing my thoughts with more than 100 CX-engaged professionals. It's been a unique opportunity to start meaningful discussions about text analytics in the field of CX and digital transformation. All participants were highly experienced, open-minded, aiming to learn from the others."


Péter Szekeres
Co-founder and Chairman, Neticle Enterprise Text Analytics

Testimonials From Previous Attendees


"Matias and I had a really great time at the summit in Amsterdam. We met a lot of interesting people and who are very interested in our new solution Videobot. Matias presentation was also very appreciated and I believe inspired many of the attendees."


Carolyn Gobran
Sales & Marketing Manager, Videobot