8th Edition | In-Person Participation Only

Global Digital Transformation & Customer Experience Summit
April 2024 | Amsterdam, The Netherlands


In Person Participants

Sponsors and Exhibitors

Summit Introduction

In today’s digital age, organizations are experiencing a paradigm shift in the way they engage and interact with customers. The importance of digital transformation in customer experience cannot be overstated. Customers are now more connected, informed, and demanding than ever before. They expect seamless, personalized, and delightful experiences across all touchpoints, whether it’s through websites, mobile apps, social media, or other digital channels.

Digital transformation has emerged as a vital catalyst in meeting these evolving customer expectations. By harnessing innovative technologies, organizations can streamline their processes, optimize operations, and deliver exceptional customer experiences that foster loyalty and drive business growth. From leveraging data analytics and artificial intelligence to implementing automation and personalization, digital transformation empowers organizations to truly understand their customers, anticipate their needs, and create tailored experiences that resonate on a deeper level.

The Global Digital Transformation & Customer Experience Summit serves as a platform to explore how organizations can navigate this transformative landscape successfully. It brings together thought leaders, industry experts, and innovators to share insights, strategies, and success stories that inspire and equip attendees with the knowledge and tools to embark on their own digital transformation journeys.

Get ready to be immersed in a world of possibilities at the Global Digital Transformation & Customer Experience Summit. Together, let’s seize the power of digital transformation to reshape customer experiences and drive organizational success.

Key Topics

• Digital Transformation as a Catalyst for Customer Experience Excellence
• Driving Customer Loyalty through Personalization and Engagement
• Customer Experience Challenges During a Digital Business Transformation
• Improving Customer Retention and Loyalty Programs with Blockchain
• Agile Customer Experience: Embracing Adaptability and Customer-Centricity
• Sustainability and branding: An integrated perspective
• Omni-Channel Strategy: Orchestrating Seamless Customer Journeys

Who Should Attend

Presidents, VPs, CXOs, Directors, Heads, and Managers of:
Chief Executive Officers (CEOs) / Chief Digital Officers (CDOs) / Chief Customer Officers (CCOs) / Chief Experience Officers (CXOs) / Marketing and Customer Experience Directors/Managers / IT and Technology Leaders / Digital Transformation Managers/Leaders / Customer Insights and Analytics Professionals / User Experience (UX) and User Interface (UI) Designers / Customer Service and Support Managers / E-commerce and Digital Marketing Managers / Innovation and Strategy Executives / Sales and Business Development Managers / Product Managers / Operations Directors/Managers / Customer Success Managers / Data Scientists / CRM Managers / Customer Journey Managers / Market Research Analysts / Brand Managers / Communication Managers / Digital Transformation Consultants / Customer Engagement Managers / Customer Relationship Managers / Social Media Managers / Web and Mobile App Developers / Technology Architects / Data Analysts / Customer Insights Managers

Previous Sponsors

business and decision 1

Previous Attendees

For Sponsorship Or Exhibitions

We offer a wide range of sponsorship opportunities like:
• Speaking slots to share your experience with a senior audience
• Exhibition locations to develop relationships with your target market
• Marketing visibility to improve your reputation within the industry etc.
• A wish list of companies you want to meet can be provided to us so we can invite them for you
• One-to-one meetings if you wish to meet some specific people on our participant’s list
• Access to the Conference mobile app to set up pre-meetings with any participant

Please contact: Frank Boahen
Email: sponsorship@conferenziaworld.com
Office phone: +44 203 740 3320

Makpal Mukhambetalina

Makpal Mukhambetalina

Conference Producer

Reviews From Our Past Events

Testimonials From Previous Attendees


"I enjoyed the summit as I learnt a lot about current CX and Digital Transformation challenges. Great minds came together to discuss our experience about People-Oriented CX. It is really hard to change processes and priorities in organizations even though there are clear data-driven reasons and explanations. I was amused to see how companies from different verticals – such as theme parks, retail stores or FMCG brands – approach CX and what initiatives they have to learn more about customer needs. Neticle has an important role in driving this shift for clients - it takes time and CX managers need partners and support from the other departments as well. Though measurement and KPIs are getting more and more standardized, the meaning behind the ratings, so the customer verbatim management is still a problem to solve. It is not sustainable to read and process hundreds or thousands of text units one by one, so automation is a must-have now. I personally enjoyed being on stage and sharing my thoughts with more than 100 CX-engaged professionals. It's been a unique opportunity to start meaningful discussions about text analytics in the field of CX and digital transformation. All participants were highly experienced, open-minded, aiming to learn from the others."


Peter Szekeres

     Péter Szekeres
     Co-founder and Chairman, Neticle Enterprise Text Analytics


Testimonials From Previous Attendees


"Matias and I had a really great time at the summit in Amsterdam. We met a lot of interesting people and who are very interested in our new solution Videobot. Matias presentation was also very appreciated and I believe inspired many of the attendees."


Carolyn Gobran 1

     Carolyn Gobran
     Sales & Marketing Manager, Videobot


Testimonials From Previous Attendees


"I was very pleased to be able to show case many of the offerings Lonza has to offer and it was good to have so many questions after the presentation and also after the conference ended. I guess it is always a good sign if a topic receives further interest over the course of the event. Many thanks for your organization of the event and for inviting Lonza to share its broad range of Development Technologies approaches and experience in speeding time from Development to Clinic. I too learned a lot from the other presentations on the day."


James Berrie

     James Berrie
     Technical Director, Global Process Development, Lonza