Webinar - Global Digital Transformation & Customer Experience 2020 | Conferenzia World | Professional Conference and Event Organizer Webinar – Global Digital Transformation & Customer Experience 2020 | Conferenzia World | Professional Conference and Event Organizer

Module Instructors

Introduction

This virtual event (online video conferencing) is designed at a time like this to address the challenges faced by the industry. Upon registration, participants across the world will join the online video conferencing at the specified time to listen to the instructors of the module(s). Each module is a 20 mins section with 1 instructor. Participants will have the opportunity to ask questions and have access to the module documentations. The event features a great combination of experts from all over the world to share their views through interactive case study presentations. It would equip attendees with the appropriate strategies to perform pro-actively in order to stay on top of their business.

The webinar will develop your understanding of new technologies that allow the creation of digital assets and help in gaining a deeper understanding of the connection between strategy and analytics!

Who can join

VP’s, Presidents, CXO’s, Heads, Directors, Managers and Executives Of:

Information / Operating / Customer / Technology Officers

Management / Client Experience / Open Data / Customer Service / IS/ Digital Transformation

Client relationship Development / Customer Value

Management (CVM)

Customer Life Cycle Strategies / CX Transformation

User Experience / Satisfaction / Experience Design

CRM & Omni Channel Management

Customer Care & Service Quality / Retention & Loyalty

Customer Insight & Satisfaction

Enterprise / Technical Architects

Channel & Multichannel Management

Process Excellence & Data Management

Social Media & Brand Management

Marketing & sales

Chief Digital Officer / Digital customer experience (DCX)

Customer Management Enterprise Architect

Programme & Business Transformation Managers

Open Source Leads & Web Developers Transformation

Information and IT Management

HR & Organizational Development

Modules

MODULE 1 – THURSDAY 5th NOVEMBER, 2020 |10:00 – 10:20 CET

IMPLEMENTATION OF BUSINESS PROCESS AUTOMATION

MODULE 2 – THURSDAY 5th NOVEMBER, 2020| 10:20 – 10:40 CET

BRIDGING THE GAP: PLAIN VANILLA RPA TO COGNITIVE AUTOMATION

MODULE 3 – THURSDAY 5th NOVEMBER, 2020 | 10:40 – 11:00 CET

ADOPTING SUSTAINABILITY TO DRIVE INNOVATION

MODULE 4 – THURSDAY 5th NOVEMBER, 2020| 11:00 – 11:20 CET

DIGITAL TRANSFORMATION –WHAT DOES IT MEAN IN CHANGING TIMES?

MODULE 5 – THURSDAY 5th NOVEMBER, 2020 | 11:20 – 11:40 CET

MANAGING CX FOR B2B RELATIONSHIPS

MODULE 6 – THURSDAY 5th NOVEMBER, 2020 | 11:40 – 12:00 CET

12 KEY SUCCESSFACTORS IN DIGITAL TRANSFORMATION

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