14th Edition | In-Person Participation Only

Global Digital Transformation & Customer Experience Summit

Humanizing Digital Transformation: Delivering Seamless, Secure & Intelligent Customer Experiences

October 2028 / Berlin, Germany customer experience summit
20+Speakers
Up to 120In-Person Participants
Up to 10Sponsors and Exhibitors

Previous Sponsors

Conference Introduction

Client Relationship & Customer Success Conference Berlin

Discover the latest strategies in client relationship management, customer success, and retention at Berlin’s leading B2B experience conference. Join industry professionals and business leaders to explore how personalized engagement, trust, and long-term client partnerships are becoming key drivers of sustainable growth.

This Type Of Client Experience Conference Brings Together:

  • Tech leaders (CIOs, CTOs, CDOs)

  • Customer experience strategists

  • Digital product experts

  • Business transformation consultants

  • Customer retention and engagement strategies

  • The ROI of transformation initiatives

Unlock Insights in 2 Days

Meet us in Berlin, Germany for the Global Digital Transformation & Customer Experience.  Two days of insightful content await to challenge your perceptions and fuel your digital ambitions. With a lineup of world-class speakers and visionaries, this conference will delve into the latest trends, strategies, and innovations driving digital transformation and client experience.

What Attendees Of Client Experience Summit Will Learn

  • Strategy and Innovation
  • Technology and tools
  • Analitycs and Insights
  • Human Experience

At the Client Experience Event participants will immerse themselves in a dynamic program featuring expert-led sessions, interactive workshops, and networking opportunities aimed at driving business success through superior client experiences

 

Key Topics

  • AI & Automation in Customer Experience – Enhancing engagement through intelligent automation.
  • Personalization at Scale – Leveraging data to create hyper-personalized customer journeys.
  • Omnichannel Customer Engagement – Creating seamless and connected customer interactions.
  • The Future of Customer Experience in the Digital Age – Trends and innovations redefining CX.
  • Leveraging Data & Analytics for Business Success – Turning insights into impactful strategies.
  • Cybersecurity & Trust in Digital Transformation – Ensuring security while optimizing CX.
  • Employee Experience & Digital Culture – Empowering teams to drive transformation from within.

Other CX Events Worldwide

Visit our upcoming CX and digital transformation conferences. We’re excited to embark on this transformative customer experience journey together, exploring what it takes to thrive in a world where digital transformation is not an option but a necessity.

Looking for a CX summit in the US? See our Boston event.

Who Should Attend?

speaker at Pricing & Revenue Conference Summit.
  • Enterprise Leaders in Customer Experience, Digital Transformation, IT, and Operations

  • VPs & Directors of Customer Success

  • Heads of CX, Support, and Experience

  • Decision-makers and practitioners shaping the future of customer engagement

Join leading CX experts and innovators at the 2028 CX Summit— a premier digital transformation conference focused on elevating customer experience through technology, strategy, and innovation.

Register for the B2B customer experience in Berlin, Germany now and join CX summit in Berlin for immersive sessions that provide essential skills and knowledge to navigate the evolving digital landscape, offering invaluable insights, success stories, and practical takeaways for immediate application.

 

Secure your delegate seat

Reviews From Our Past Events

Audience watching a conference presentation

Attendee testimonials

"I had the pleasure and the privilege to chair and speak at the “Global Finance 4.0 and Finance Transformation Summit” organized by Conferenzia World in Berlin, 9-10 November 2023. Congratulations! All the ingredients to ensure a successful conference were in place. The selection of relevant and sometimes disruptive topics, the flow during the 2 days with a smart mix of experienced practitioners and insightful analysts and consultants as keynote speakers and panelists made the program quite rich and attractive from the very start. A good mix of active and lively attendees from diverse countries and industries contributed to the depth and breath of the exchanges. The reasonable size of the audience allowed for a more intimate networking during the breaks. Not to forget the Berlin location which allowed for some refreshing sightseeing in this city always in transformation also! Two days well spent and lots of learnings to bring back to the French and EMEA CFO community which I chair and facilitate for the Digital Transformation, Shared Services and Outsourcing and Artificial Intelligence topics."

Armand AngeliVice-President International & Digital Transformation, DFCG

Insights & articles

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Frequently asked questions

What is this summit about?

Who attends?

What industries are represented?

What is the format?

Are sponsorships available?

Media Partners

Previous Attendees

Official event venue

Venue & hotel

Stay where the summit happens and make the most of every networking opportunity.

customer experience summit logo

customer experience summit

Seminaris Hotel CampusHotel Berlin

Takustraße 39, 14195, Berlin

www.seminaris.de

For Sponsorship Or Exhibitions

We offer a wide range of sponsorship opportunities like:
• Speaking slots to share your experience with a senior audience
• Exhibition locations to develop relationships with your target market
• Marketing visibility to improve your reputation within the industry etc.
• A wish list of companies you want to meet can be provided to us so we can invite them for you
• One-to-one meetings if you wish to meet some specific people on our participant’s list
• Access to the Conference mobile app to set up pre-meetings with any participant
• Access to a lead scanner to collect attendee contact details during the event

Please contact: Ernest Amalu
Email: sponsorship@conferenziaworld.com
Office phone: +44 203 740 3320

Download the CW Sponsorship & Exhibition Packages

Join us at Global Digital Transformation & Customer Experience Summit.

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