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9th Edition · In-Person & Virtual (Join Online)

Digital Transformation & Customer Experience Summit

Driving the Future of Customer Experiences Through AI, Data & Personalization in the Digital Innovation Era.

21st – 22nd October 2026 Boston, Massachusetts, USA Le Méridien Frankfurt
Register now Download brochure Sponsorship packages
20+Speakers
Up to 120In-Person Participants
Up to 10Sponsors and Exhibitors

Key speakers

LE

Laura Evans

Chief Customer Officer

Schneider Electric Schneider
LA

Lokesh Arora

VP Digital Experience

Johnson & Johnson Johnson & Johnson
NR

Nathan Rivera

Chief Data Officer

Dell Technologies Dell Technologies
SS

Saket Sankhla

Head of Customer Experience

Adobe Adobe
MC

Maya Chen

Director of CX Strategy

Salesforce Salesforce
DO

David Olsen

Chief Client Experience

Deloitte Deloitte.

Our esteemed sponsors

Summit introduction

CX Summit | Boston 2026 | Customer Service Experience Summit

CX Summit Boston 2026 is the premier meeting place for senior leaders and practitioners passionate about customer experience, digital transformation and business innovation.

  • Customer-centric transformations
  • Latest trends and innovations
  • Unmatched networking

Key themes

  • AI & Intelligent Automation in CX
  • Customer Journey Optimization
  • Omnichannel CX Strategy
  • Data Personalization & Predictive Analytics
  • Voice of Customer (VoC) & Insights
  • CX Platforms & Data Ecosystems

Why attend?

  • Learn from industry visionaries
  • Network with CX leaders
  • Explore cutting-edge CX strategies
  • Benchmark your CX maturity with peers
  • Build a CX transformation roadmap

Event highlights

Audience watching a conference presentation
  • Keynote presentations
  • Networking sessions
  • Corporate case studies
  • Expert roundtables
  • Interactive discussions
  • Live demo spotlight
Watch highlights from previous event

Attendee testimonials

One of the most insightful CX conferences for senior leaders. The discussions go far beyond theory and focus on real transformations.

D
David Anderson OlsenChief of Client Experience

Insights & articles

View all articles

AI Trends Shaping the Future of Customer Experience

How to Build an Omnichannel CX Strategy That Actually Works

Voice of Customer: Turning Feedback Into Business Growth

Frequently asked questions

Who is the Digital Transformation & CX Summit for?
Senior customer experience, digital, data, marketing and transformation leaders from international organizations.
Who should attend this summit?
Executives and decision makers responsible for customer strategy, digital products, analytics and organizational transformation.
What industries are represented?
The summit welcomes leaders from technology, finance, retail, manufacturing, healthcare and other customer-led industries.
Is it an in-person event?
The preview presents a hybrid format with both in-person and online participation options.
Can I sponsor or exhibit at this summit?
Yes. Partnership packages can be tailored to brand visibility, thought leadership and networking goals.
Official event venue

Venue & hotel

Stay where the summit happens and make the most of every networking opportunity.

Le Méridien Frankfurt logo

Le Méridien Frankfurt

Wiesenhüttenplatz 28–38
60329 Frankfurt am Main, Germany
lemeridienfrankfurt.com
Le Méridien Frankfurt reception and lobby
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Join us at Digital Transformation & Customer Experience Summit.

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