9th Edition | In-Person Participation Only

Digital Transformation & Customer Experience Summit

Driving the Future of Customer Experience: Where AI, Data & Personalization Drive Digital Innovation

21st - 22nd October 2026 / Boston, Massachusetts, USA

Registration & Prices

Request Brochure

Sponsorship Package

Registration & Prices

Request Brochure

Sponsorship Package

Speakers

In Person Participants

Sponsors and Exhibitors

Summit Introduction

DIGITAL TRANSFORMATION & CUSTOMER EXPERIENCE SUMMIT IN BOSTON

Are you ready to unlock the future of customer experience? The Global Digital Transformation
& Customer Experience Summit – Boston 2026 is your opportunity to be at the forefront of the global digital transformation movement. In today’s hyper-connected, digital-first economy, customer experience (CX) has become the ultimate competitive differentiator. From AI-driven personalization and real-time data analytics to immersive metaverse experiences and omnichannel engagement, organizations must rethink how they connect, serve, and build
trust with their customers. This summit brings together industry leaders, innovators, and CX visionaries to explore how businesses can bridge the gap between strategy and execution, turning bold ideas into scalable, customer-centric solutions. Over two dynamic days, you will discover how AI, automation, big data, and emerging technologies are transforming customer interactions, while gaining actionable insights to enhance engagement, build loyalty, and drive
sustainable growth. Expect inspiring keynotes that challenge your perspective, expert-led sessions filled with practical and implementable strategies, and interactive discussions that address real-world challenges. You’ll also benefit from unparalleled networking opportunities, connecting with like-minded professionals and decision-makers shaping the future of CX.
Whether you are leading digital transformation, customer experience, data, or innovation, this summit will equip you with the tools, insights, and connections needed to stay ahead in
an increasingly competitive landscape.

Why Boston

Boston stands at the intersection of innovation, technology, and business leadership, making it the ideal host city for a forward-thinking digital transformation and customer experience summit.

A city known for its Global Innovation Hub, Thriving Business Ecosystem, Talent & Thought Leadership, and Culture of Innovation

Boston provides the perfect backdrop to explore AI, data-driven strategies, and next-generation customer experiences in a dynamic and collaborative environment.

Who Should Attend

Chief Digital Officers (CDOs)
Chief Customer Officers (CCOs)
Heads of Customer Experience (CX)
CIOs, CTOs, and IT Leaders
Heads of Data & Analytics
Product, Innovation & Marketing Leaders

Why Attend

Gain insights into the latest trends in AI, CX, and digital transformation
Learn practical, real-world strategies from industry experts
Discover how to leverage data for personalization and customer engagement
Explore emerging technologies such as the metaverse, blockchain, and automation
Network with senior professionals and decision-makers across industries
Stay ahead of the competition by understanding future CX and digital trends

Key Topics:

AI, automation, and generative technologies transforming customer interactions
Big data, analytics, and hyper-personalization at scale
Omnichannel and real-time customer engagement strategies
CX in the Metaverse, blockchain, and emerging digital experiences
Customer trust, cybersecurity, and digital resilience in a regulated world
From concept to implementation: building and scaling digital strategies that deliver results
Customer Feedback and Voice of The Customer (VoC) Strategies
Leveraging Big Data and Analytics to Understand Customer Behaviors and Preferences
The Cultural Requirements for Corporate Innovation Scaling

Sponsorship Opportunities

The summit offers selected sponsorship opportunities for companies, helping to position your brand at the forefront of digital transformation and customer experience innovation.

Connect with decision-makers and buyers
Showcase your solutions to a targeted audience
Generate high-quality leads
Gain visibility through branding & speaking opportunities

Registration

Participation is limited and available only in person. Registration details and attendance options are provided upon request.

FAQ

What is this summit about?

A leading event focused on digital transformation and customer experience innovation.

Who attends?
Senior executives and decision-makers across CX, digital, IT, and data functions.

What industries are represented?
Banking, retail, tech, telecom, healthcare, and more.

What is the format?
A two-day in-person event with presentations, case studies, and networking sessions.

Are sponsorships available?
Yes, with limited availability for selected partners.

Media Partners

Previous Attendees

DoubleTree Suites by Hilton Hotel Boston - Cambridge
400 Soldiers Field Road, Boston,
Massachusetts,
02134-1893, USA

Price: $259 plus 16.45% taxes for the room rate.

For Sponsorship Or Exhibitions

We offer a wide range of sponsorship opportunities like:
• Speaking slots to share your experience with a senior audience
• Exhibition locations to develop relationships with your target market
• Marketing visibility to improve your reputation within the industry etc.
• A wish list of companies you want to meet can be provided to us so we can invite them for you
• One-to-one meetings if you wish to meet some specific people on our participant’s list
• Access to the Conference mobile app to set up pre-meetings with any participant
• Access to a lead scanner to collect attendee contact details during the event

Please contact: Ernest Amalu
Email: sponsorship@conferenziaworld.com
Office phone: +44 203 740 3320

Divine King-Oladipo

Conference Producer

Telephone: +420 210 023 201

Email: kdivine@cw-eu.com

Reviews From Our Past Events

More Reviews

Testimonials From Previous Attendees

"I had the pleasure and the privilege to chair and speak at the “Global Finance 4.0 and Finance Transformation Summit” organized by Conferenzia World in Berlin, 9-10 November 2023. Congratulations! All the ingredients to ensure a successful conference were in place. The selection of relevant and sometimes disruptive topics, the flow during the 2 days with a smart mix of experienced practitioners and insightful analysts and consultants as keynote speakers and panelists made the program quite rich and attractive from the very start. A good mix of active and lively attendees from diverse countries and industries contributed to the depth and breath of the exchanges. The reasonable size of the audience allowed for a more intimate networking during the breaks. Not to forget the Berlin location which allowed for some refreshing sightseeing in this city always in transformation also! Two days well spent and lots of learnings to bring back to the French and EMEA CFO community which I chair and facilitate for the Digital Transformation, Shared Services and Outsourcing and Artificial Intelligence topics."

Armand Angeli

Vice-President International & Digital Transformation, DFCG

Testimonial for the Finance 4.0 and Finance Transformation Summit: "This summit for me is a must-attend for C-level decision-makers seeking to stay ahead in the ever-evolving world finance transformation and connect and learn together with industry leaders. As a speaker at the Finance 4.0 and Finance Transformation Summit in Berlin 9th & 10th of November 2023, I had the pleasure of joining and connecting with great industry leaders from Europe. We explored "How to navigate international finance transformation in diverse business models, going beyond borders?". With leaders from +14 countries, we focused on the impact of leading with people, process, and performance. The event highlighted the influence of technologies in finance, including generative AI use cases, RPA solution centers, and process optimization through process mining. It revealed the need to change traditional finance operating models and steer transformation journeys with different leadership and project approaches." Testimonial for the Global Back Office and Operational Efficiency Conference: "Overall the Global Back Office and Operational Efficiency Conference in Berlin 18th & 19th April 2024 in Berlin for me was a truly enlightening experience. For me it was a pleasure to join the fellow +20 speakers together and discuss topics with great industry leaders from financial services from Europe. We took a deep dive in the expert talk on "How technology can leverage the back-office functions?". With leaders from +12 countries, we explored the impact of people, change management, and transformative leaders. The event highlighted the importance of eliminating and standardizing processes, keeping up with automation for performance, and enhancing regulatory compliance through technology. It emphasized the need to reconsider "business as usual" and evaluate larger implications. For transformation leaders and decision-makers, this conference I highly recommend and it offers valuable insights into driving efficiency through technology, while providing an excellent opportunity to connect with industry leaders."

Theresa König

CFO Services Business Partnering & Strategy, PwC Germany

"I was very honored to speak about strategic outsourcing and external collaborations for CMC development and manufacturing of biologics at the recent Global Bioprocessing Summit in Berlin. I greatly enjoyed attending the event; it was a very valuable one in my view. The summit offered great opportunities for networking and benchmarking. The quality of presentations and panel discussions was very high. The event's organization was well done. I was very pleased about the interest in the topics and thus lively discussions and open-minded atmosphere. I met great people and enjoyed sharing thoughts and experiences. A big THANK YOU to the organizers for this successful summit and the opportunity to contribute."

Ulrich Rümenapp

Senior Biotech Program Lead, Bayer AG

"I was very pleased to be able to show case many of the offerings Lonza has to offer and it was good to have so many questions after the presentation and also after the conference ended. I guess it is always a good sign if a topic receives further interest over the course of the event. Many thanks for your organization of the event and for inviting Lonza to share its broad range of Development Technologies approaches and experience in speeding time from Development to Clinic. I too learned a lot from the other presentations on the day."

James Berrie

Technical Director, Global Process Development, Lonza

"I enjoyed the summit as I learnt a lot about current CX and Digital Transformation challenges. Great minds came together to discuss our experience about People-Oriented CX. It is really hard to change processes and priorities in organizations even though there are clear data-driven reasons and explanations. I was amused to see how companies from different verticals – such as theme parks, retail stores or FMCG brands – approach CX and what initiatives they have to learn more about customer needs. Neticle has an important role in driving this shift for clients - it takes time and CX managers need partners and support from the other departments as well. Though measurement and KPIs are getting more and more standardized, the meaning behind the ratings, so the customer verbatim management is still a problem to solve. It is not sustainable to read and process hundreds or thousands of text units one by one, so automation is a must-have now. I personally enjoyed being on stage and sharing my thoughts with more than 100 CX-engaged professionals. It's been a unique opportunity to start meaningful discussions about text analytics in the field of CX and digital transformation. All participants were highly experienced, open-minded, aiming to learn from the others."

Péter Szekeres

Co-founder and Chairman, Neticle Enterprise Text Analytics

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