9th Edition | In-Person Participation Only
Digital Transformation & Customer Experience Summit
Driving the Future of Customer Experience: Where AI, Data & Personalization Drive Digital Innovation. Join a leading Customer Experience Conference in Boston bringing together CX, digital transformation and customer service leaders to explore AI, automation, data intelligence and personalization.
20+Speakers
Up to 120In-Person Participants
Up to 10Sponsors and Exhibitors
Key Speakers
Sponsor
Summit Introduction
CX SUMMIT BOSTON 2026 | CUSTOMER SERVICE EXPERIENCE SUMMIT
CX Summit Boston 2026 is a senior-level Customer Experience Conference in Boston bringing together CX, customer service and digital transformation leaders to explore AI-powered service operations, automation, data intelligence, personalization and omnichannel customer experience.
Unlike traditional CX events, this summit is dedicated specifically to customer service modernization, contact center transformation and AI-powered service operations.
Taking place on 21–22 October 2026 in Boston, Massachusetts, the summit is designed for leaders who are actively building and scaling customer-centric digital transformation strategies.
WHO ARE THE DTCX SUMMIT SPEAKERS?
DTCX Summit Boston brings together senior executives, transformation leaders, and industry experts specializing in Customer Experience, Customer Service, Digital Transformation, Artificial Intelligence, Data & Analytics, Contact Center Transformation, Automation, and Customer-Centric Innovation.
The speaker community is designed to provide practical perspectives from organizations that are actively implementing and scaling customer experience and digital transformation initiatives.
WHY ATTEND THIS DTCX SUMMIT?
Customer expectations are changing rapidly as artificial intelligence, digital channels, automation, and data-driven personalization reshape how organizations engage with their customers.
At the same time, businesses are under increasing pressure to deliver faster, more personalized, seamless, and consistent experiences while controlling service costs and improving operational efficiency.
DTCX Summit Boston brings together leaders navigating these challenges to explore practical approaches to AI-powered customer service, digital transformation, omnichannel CX, customer journey optimization, and data-driven decision-making.
Attendees will gain actionable insights, benchmark their strategies against industry leaders, and discover technologies and approaches that can accelerate their CX transformation journey.
KEY THEMES
✦AI & Intelligent Automation in CX
How AI is changing customer interactions, service workflows, and engagement models.
✦Customer Journey Optimization
Designing smoother, end-to-end experiences across digital and physical touchpoints.
✦Omnichannel CX Strategy
Creating consistent service experiences across every customer channel.
✦Hyper-Personalization & Predictive Analytics
Using real-time data to deliver individualized customer experiences at scale.
✦Voice of Customer (VoC) & Insights
Turning customer feedback into structured, actionable business intelligence.
✦CX Platforms & Data Ecosystems
Evaluating modern CX technologies, MarTech stacks, and data infrastructure.
✦Real-Time Analytics & Decision Intelligence
Helping customer-facing teams make faster, evidence-based decisions.
WHAT INDUSTRIES ARE REPRESENTED?
Industries represented include retail, consumer goods, financial services, banking, insurance, telecommunications, technology, healthcare, pharmaceuticals, manufacturing, energy, travel and hospitality, e-commerce, consulting, and multinational enterprises.
Who should attend
This executive-level summit is designed for senior decision-makers and transformation leaders, including:
- Chief Customer Officers (CCO)
- Chief Digital Officers (CDO)
- CIOs & CTOs
- Heads of Customer Experience
- Heads of Data & Analytics
- Digital Transformation Leaders
- Product, Innovation & Marketing Executives
CONFERENCE BENEFITS
Strategic Impact
- improved customer retention & lifetime value
- turn CX plans into action more quickly
- stronger data-driven decisions
Competitive Advantage
- benchmarking against global CX leaders
- access to CX tech ecosystem
- enterprise partnerships
What Industry Leaders Say
Attendee testimonials
“One of the most relevant CX conferences for senior leaders. The discussions go far beyond theory and focus on real transformation, AI implementation, and measurable business impact.”
Insights & articles
View all articles
Frequently asked questions
What is CX Summit Boston 2026?
A leading executive Customer Experience and Digital Transformation Summit focused on AI, data, and personalization.
WHAT YOU WILL LEARN AT THE CX SUMMIT
Deploy AI in customer service workflows.
Automate ticketing and resolution systems.
Design omnichannel customer journeys.
Improve first-contact resolution rates.
Build intelligent contact center ecosystems.
Who should attend the Customer Experience Summit?
Senior leaders responsible for CX, digital transformation, and customer engagement. Join senior CX, customer service, and digital leaders in Boston to explore how AI, automation, and customer-centric strategies are changing the future of service across the US market.The summit offers practical insights, enterprise studies, and fresh approaches that support measurable growth and stronger customer loyalty.
Which industries attend the CX Conference?
CX Summit Boston welcomes senior leaders from a wide range of industries, including financial services, retail, technology, telecommunications, healthcare, manufacturing, travel, consumer goods and other sectors where customer experience and digital transformation are strategic priorities.
Why does CX transformation matter in 2026?
Organizations that successfully integrate AI, data, and customer experience strategies achieve higher retention rates, improved customer satisfaction, and stronger long-term revenue growth.
Why is the CX Summit held in Boston?
Boston is recognized for its strength in AI, data science, higher education, and enterprise innovation. Its mix of universities, technology companies, and research institutions makes the city a natural setting for conversations about customer experience, AI, and digital change.
Who attends?
- Chief Digital Officers (CDOs)
- Chief Customer Officers (CCOs)
- CIOs & CTOs
- Heads of CX
- Heads of Data & Analytics
- Product, Innovation & Marketing Leaders
Why this CX summit exists?
The summit is designed to help senior leaders move beyond high-level CX concepts and focus on practical execution. Sessions explore how companies can use AI, automation, data, customer journey optimization and omnichannel strategies to improve customer interactions and build more effective customer experience operations.
What is the format of CX Summit Boston 2026?
CX Summit Boston 2026 is an in-person executive conference taking place over two days. The program includes expert presentations, case studies, panel discussions, networking opportunities and opportunities to connect with technology providers, sponsors and other senior CX professionals.
PARTNER WITH THE CX CONFERENCE
BECOME A MEDIA PARTNER
Become an official media partner of our CX Conferences and Customer Experience Summits and increase your brand visibility among senior finance leaders and decision-makers before, during and after the event.
Media Partners
Previous Attendees
Official event venue
Venue & hotel
Stay where the summit happens and make the most of every networking opportunity.
DoubleTree Suites by Hilton Boston – CX Summit venue
DoubleTree Suites by Hilton Hotel Boston
400 Soldiers Field Road, Boston,
Massachusetts,
02134-1893, USA
Price: $259 plus 16.45% taxes for the room rate.
400 Soldiers Field Road, Boston,
Massachusetts,
02134-1893, USA
Price: $259 plus 16.45% taxes for the room rate.
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For Sponsorship Or Exhibitions
Sponsorship & Exhibition Inquiries
Position your brand at the center of CX and AI transformation.
Benefits:
- Direct access to enterprise decision-makers
- High-quality B2B lead generation
- Brand visibility across summit channels
- Speaking & thought leadership opportunities
- Positioning in CX & AI ecosystem
Get In Touch With Our CX Conference Manager
Ernest Amalu
Sponsorship Manager
Email: sponsorship@conferenziaworld.com
Phone: +44 203 740 3320
Join us at Digital Transformation & Customer Experience Summit.
Take the next step and secure your seat at the summit.
Request Brochure
Sponsorship Package
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