9th Edition | In-Person Participation Only

Digital Transformation & Customer Experience Summit in Boston

7th - 8th May 2025 / Boston, Massachusetts, USA

Registration & Prices

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Sponsorship Package

Registration & Prices

Request Brochure

Sponsorship Package

Speakers

In Person Participants

Sponsors and Exhibitors

Key Speakers

CPD Accreditation

Conferenzia World certifies that this conference has been approved for CPD credits by The CPD Certification Service. Our credits are internationally recognized. We have an internal dedicated team that works closely with our CPD provider to support your accreditation request to be accepted worldwide.

Upon request, our event attendees can receive a CPD certificate as a confirmation of their participation.

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Summit Introduction

CX Summit 2025- Global Digital Transformation & Customer Experience

Name: Customer Service Experience & Corporate Transformation Summit
Start: 2025-05-07GMT+010008:30
End: 2025-05-08GMT+010016:50
Location: The Bostonian, Boston – A Millennium Hotel

Join us at the CX Summit 2025 in Boston, the premier event for leaders and innovators shaping the future of customer experience (CX) and digital transformation. This must-attend conference brings together top executives, thought leaders, and experts from across the globe to explore the latest trends, technologies, and strategies that are revolutionizing customer interactions in the digital age. The Global Digital Client Journey Transformation & Customer Experience Summit is more than an event; it’s an opportunity to gain a competitive edge, expand your network, and explore the limitless possibilities that the digital age offers. The CX Summit 2025 promises to be a groundbreaking event, uniting industry leaders and innovators to explore the latest trends and strategies in customer experience.

Transforming the Customer Experience Landscape: 2-days Conference in Boston, USA

In the heart of Boston, we invite you to embark on a transformative journey that will reshape your understanding of the digital landscape. Over these two action-packed days, we’re dedicated to delivering an experience that will leave you inspired, informed, and empowered to lead in the age of digital transformation. Get ready for two days of insightful content that will challenge your perceptions and fuel your digital ambitions.

Embark on a Transformative Journey: Navigating Digital Transformation

With insightful keynote speakers, hands-on workshops, and panel discussions, the CX Summit 2025 will dive deep into how businesses can drive digital transformation while enhancing customer satisfaction and loyalty. Gain valuable insights on AI-driven customer experiences, data-driven personalization, omnichannel strategies, and much more. At the CX Summit 2025, delegates will gain actionable insights and innovative approaches to enhance customer engagement and drive business success. Our roster of world-class speakers thought leaders, and visionaries will delve into the latest trends, strategies, and innovations driving digital transformation and customer experience. These immersive sessions will deep dive into critical topics, providing you with the skills and knowledge needed to navigate the evolving digital terrain. You’ll gain access to invaluable insights, success stories, and practical takeaways that you can immediately apply to your own endeavors.

Customer Service Transformation CX Summit

Whether you’re looking to improve customer engagement, streamline operations, or stay ahead of the competition, the CX Summit 2025 is the perfect platform to learn, connect, and transform your approach to customer experience. We’re thrilled to have you with us on this transformative journey as we discover what it means to thrive in a world where digital transformation is not an option but a necessity. Experience the future of CX firsthand at the CX Summit 2025, where experts from diverse sectors converge to share insights and strategies for creating memorable customer interactions.

Register now!

Don’t miss out on this opportunity and register for the customer service experience transformation summit in Boston now. Have a look to some of our European conferences and join us also for an unparalleled experience at our Customer Service Experience Conference in Berlin if you can. This conference will also deep dive into critical topics, providing you with the skills and knowledge needed to navigate the evolving digital terrain. Save the date – Boston, 2025. Be there to lead the change! Register now for CX Summit- customer digital experience transformation conference.

Key Topics

From Concept to Implementation: A Guide for Developing Digital Strategies
CX In the Metaverse: Navigating Virtual Worlds
Customer Feedback and Voice of The Customer (VoC) Strategies
Leveraging Big Data and Analytics to Understand Customer Behaviors and Preferences
The Cultural Requirements for Corporate Innovation Scaling
Role of Social Media Trends and Platforms for CX Impact

Sponsored By

Media Partners

Previous Attendees

The Bostonian, Boston – A Millennium Hotel

26 North Street, Boston, MA 02109

Boston, Massachusettes, USA

Telephone: (617) 523-3600

For Sponsorship Or Exhibitions

We offer a wide range of sponsorship opportunities like:
• Speaking slots to share your experience with a senior audience
• Exhibition locations to develop relationships with your target market
• Marketing visibility to improve your reputation within the industry etc.
• A wish list of companies you want to meet can be provided to us so we can invite them for you
• One-to-one meetings if you wish to meet some specific people on our participant’s list
• Access to the Conference mobile app to set up pre-meetings with any participant

Please contact: Ernest Amalu
Email: sponsorship@conferenziaworld.com
Office phone: +44 203 740 3320

Sahand Kianersi

Conference Producer

Telephone: +420 228 888 890

Email: sahand.kianersi@cw-eu.com

Reviews From Our Past Events

More Reviews

Testimonials From Previous Attendees

"I had the pleasure and the privilege to chair and speak at the “Global Finance 4.0 and Finance Transformation Summit” organized by Conferenzia World in Berlin, 9-10 November 2023. Congratulations! All the ingredients to ensure a successful conference were in place. The selection of relevant and sometimes disruptive topics, the flow during the 2 days with a smart mix of experienced practitioners and insightful analysts and consultants as keynote speakers and panelists made the program quite rich and attractive from the very start. A good mix of active and lively attendees from diverse countries and industries contributed to the depth and breath of the exchanges. The reasonable size of the audience allowed for a more intimate networking during the breaks. Not to forget the Berlin location which allowed for some refreshing sightseeing in this city always in transformation also! Two days well spent and lots of learnings to bring back to the French and EMEA CFO community which I chair and facilitate for the Digital Transformation, Shared Services and Outsourcing and Artificial Intelligence topics."

Armand Angeli

Vice-President International & Digital Transformation, DFCG

Testimonial for the Finance 4.0 and Finance Transformation Summit: "This summit for me is a must-attend for C-level decision-makers seeking to stay ahead in the ever-evolving world finance transformation and connect and learn together with industry leaders. As a speaker at the Finance 4.0 and Finance Transformation Summit in Berlin 9th & 10th of November 2023, I had the pleasure of joining and connecting with great industry leaders from Europe. We explored "How to navigate international finance transformation in diverse business models, going beyond borders?". With leaders from +14 countries, we focused on the impact of leading with people, process, and performance. The event highlighted the influence of technologies in finance, including generative AI use cases, RPA solution centers, and process optimization through process mining. It revealed the need to change traditional finance operating models and steer transformation journeys with different leadership and project approaches." Testimonial for the Global Back Office and Operational Efficiency Conference: "Overall the Global Back Office and Operational Efficiency Conference in Berlin 18th & 19th April 2024 in Berlin for me was a truly enlightening experience. For me it was a pleasure to join the fellow +20 speakers together and discuss topics with great industry leaders from financial services from Europe. We took a deep dive in the expert talk on "How technology can leverage the back-office functions?". With leaders from +12 countries, we explored the impact of people, change management, and transformative leaders. The event highlighted the importance of eliminating and standardizing processes, keeping up with automation for performance, and enhancing regulatory compliance through technology. It emphasized the need to reconsider "business as usual" and evaluate larger implications. For transformation leaders and decision-makers, this conference I highly recommend and it offers valuable insights into driving efficiency through technology, while providing an excellent opportunity to connect with industry leaders."

Theresa König

CFO Services Business Partnering & Strategy, PwC Germany

"I was very honored to speak about strategic outsourcing and external collaborations for CMC development and manufacturing of biologics at the recent Global Bioprocessing Summit in Berlin. I greatly enjoyed attending the event; it was a very valuable one in my view. The summit offered great opportunities for networking and benchmarking. The quality of presentations and panel discussions was very high. The event's organization was well done. I was very pleased about the interest in the topics and thus lively discussions and open-minded atmosphere. I met great people and enjoyed sharing thoughts and experiences. A big THANK YOU to the organizers for this successful summit and the opportunity to contribute."

Ulrich Rümenapp

Senior Biotech Program Lead, Bayer AG

"I was very pleased to be able to show case many of the offerings Lonza has to offer and it was good to have so many questions after the presentation and also after the conference ended. I guess it is always a good sign if a topic receives further interest over the course of the event. Many thanks for your organization of the event and for inviting Lonza to share its broad range of Development Technologies approaches and experience in speeding time from Development to Clinic. I too learned a lot from the other presentations on the day."

James Berrie

Technical Director, Global Process Development, Lonza

"I enjoyed the summit as I learnt a lot about current CX and Digital Transformation challenges. Great minds came together to discuss our experience about People-Oriented CX. It is really hard to change processes and priorities in organizations even though there are clear data-driven reasons and explanations. I was amused to see how companies from different verticals – such as theme parks, retail stores or FMCG brands – approach CX and what initiatives they have to learn more about customer needs. Neticle has an important role in driving this shift for clients - it takes time and CX managers need partners and support from the other departments as well. Though measurement and KPIs are getting more and more standardized, the meaning behind the ratings, so the customer verbatim management is still a problem to solve. It is not sustainable to read and process hundreds or thousands of text units one by one, so automation is a must-have now. I personally enjoyed being on stage and sharing my thoughts with more than 100 CX-engaged professionals. It's been a unique opportunity to start meaningful discussions about text analytics in the field of CX and digital transformation. All participants were highly experienced, open-minded, aiming to learn from the others."

Péter Szekeres

Co-founder and Chairman, Neticle Enterprise Text Analytics

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