8th Edition | In-Person Participation Only

Global Digital Transformation & Customer Experience Summit
11th – 12th April 2024 | Amsterdam, The Netherlands

Mercure Amsterdam City Logo


In Person Participants

Sponsors and Exhibitors

Key Speakers

Summit Introduction

The 8th Global Digital Transformation & Customer Experience Summit is more than an event; it’s an opportunity to gain a competitive edge, expand your network, and explore the limitless possibilities that the digital age offers.

In the heart of Amsterdam, from the 11th to the 12th of April 2024, we invite you to embark on a transformative journey that will reshape your understanding of the digital landscape. Over these two action-packed days, we’re dedicated to delivering an experience that will leave you inspired, informed, and empowered to lead in the age of digital transformation.

Get ready for two days of insightful content that will challenge your perceptions and fuel your digital ambitions. Our roster of world-class speakers, thought leaders, and visionaries will delve into the latest trends, strategies, and innovations driving digital transformation and customer experience. These immersive sessions will deep dive into critical topics, providing you with the skills and knowledge needed to navigate the evolving digital terrain. You’ll gain access to invaluable insights, success stories, and practical takeaways that you can immediately apply to your own endeavors. We’re thrilled to have you with us on this transformative journey. Together, we’ll discover what it means to thrive in a world where digital transformation is not an option but a necessity.

Key Topics

• CX Leadership: Inspiring Teams in A Remote And Hybrid World
• The Role Of Emotion AI In Understanding Customer Sentiment
• Evolving E-Commerce: Trends And Innovations Shaping Online Shopping
• CX In Healthcare: Transforming Patient Engagement
• Cybersecurity: Your Digital Fortress Of Customer Trust

Previous Sponsors

business and decision 1

Previous Attendees

Mercure Amsterdam City Logo

Mercure Amsterdam City

Joan Muyskenweg 10, 1096 CJ

Telephone: +31 207219176

For Sponsorship Or Exhibitions

We offer a wide range of sponsorship opportunities like:
• Speaking slots to share your experience with a senior audience
• Exhibition locations to develop relationships with your target market
• Marketing visibility to improve your reputation within the industry etc.
• A wish list of companies you want to meet can be provided to us so we can invite them for you
• One-to-one meetings if you wish to meet some specific people on our participant’s list
• Access to the Conference mobile app to set up pre-meetings with any participant

Please contact: Frank Boahen
Email: sponsorship@conferenziaworld.com
Office phone: +44 203 740 3320

Ruth Anim

Ruth Anim

Conference Producer

Reviews From Our Past Events

Testimonials From Previous Attendees


"I enjoyed the summit as I learnt a lot about current CX and Digital Transformation challenges. Great minds came together to discuss our experience about People-Oriented CX. It is really hard to change processes and priorities in organizations even though there are clear data-driven reasons and explanations. I was amused to see how companies from different verticals – such as theme parks, retail stores or FMCG brands – approach CX and what initiatives they have to learn more about customer needs. Neticle has an important role in driving this shift for clients - it takes time and CX managers need partners and support from the other departments as well. Though measurement and KPIs are getting more and more standardized, the meaning behind the ratings, so the customer verbatim management is still a problem to solve. It is not sustainable to read and process hundreds or thousands of text units one by one, so automation is a must-have now. I personally enjoyed being on stage and sharing my thoughts with more than 100 CX-engaged professionals. It's been a unique opportunity to start meaningful discussions about text analytics in the field of CX and digital transformation. All participants were highly experienced, open-minded, aiming to learn from the others."


Peter Szekeres

     Péter Szekeres
     Co-founder and Chairman, Neticle Enterprise Text Analytics


Testimonials From Previous Attendees


"Matias and I had a really great time at the summit in Amsterdam. We met a lot of interesting people and who are very interested in our new solution Videobot. Matias presentation was also very appreciated and I believe inspired many of the attendees."


Carolyn Gobran 1

     Carolyn Gobran
     Sales & Marketing Manager, Videobot


Testimonials From Previous Attendees


"I was very pleased to be able to show case many of the offerings Lonza has to offer and it was good to have so many questions after the presentation and also after the conference ended. I guess it is always a good sign if a topic receives further interest over the course of the event. Many thanks for your organization of the event and for inviting Lonza to share its broad range of Development Technologies approaches and experience in speeding time from Development to Clinic. I too learned a lot from the other presentations on the day."


James Berrie

     James Berrie
     Technical Director, Global Process Development, Lonza