9th Edition | In-Person Participation Only

Customer Service Experience Transformation Summit in Boston

20th – 21st November 2024 | Boston, Massachusetts, USA

Registration & Prices

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Sponsorship Package

Registration & Prices

Request Brochure

Sponsorship Package

Speakers

In Person Participants

Sponsors and Exhibitors

CPD Accreditation

Conferenzia World certifies that this conference has been approved for CPD credits by The CPD Certification Service. Our credits are internationally recognized. We have an internal dedicated team that works closely with our CPD provider to support your accreditation request to be accepted worldwide.

Upon request, our event attendees can receive a CPD certificate as a confirmation of their participation.

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Summit Introduction

The 8th CX Global Digital Transformation Summit & Customer Service Experience Conference

The 8th Global Digital Client Journey Transformation & Customer Experience Summit is more than an event; it’s an opportunity to gain a competitive edge, expand your network, and explore the limitless possibilities that the digital age offers. The CX Summit 2024 promises to be a groundbreaking event, uniting industry leaders and innovators to explore the latest trends and strategies in customer experience.

Transforming the Customer Experience Landscape: 2-days Conference in Boston, USA

In the heart of Boston, we invite you to embark on a transformative journey that will reshape your understanding of the digital landscape. Over these two action-packed days, we’re dedicated to delivering an experience that will leave you inspired, informed, and empowered to lead in the age of digital transformation. Get ready for two days of insightful content that will challenge your perceptions and fuel your digital ambitions.

Embark on a Transformative Journey: Navigating Digital Transformation

At the CX Summit 2024, delegates will gain actionable insights and innovative approaches to enhance customer engagement and drive business success.Our roster of world-class speakers thought leaders, and visionaries will delve into the latest trends, strategies, and innovations driving digital transformation and customer experience. These immersive sessions will deep dive into critical topics, providing you with the skills and knowledge needed to navigate the evolving digital terrain. You’ll gain access to invaluable insights, success stories, and practical takeaways that you can immediately apply to your own endeavors.

Customer Service Transformation CX Summit in Germany

Register for the customer service experience transformation summit in Boston now. Have a look to some of our European conferences and join us also for an unparalleled experience at our Customer Service Experience Conference in Berlin. This conference will also deep dive into critical topics, providing you with the skills and knowledge needed to navigate the evolving digital terrain. We’re thrilled to have you with us on this transformative journey as we discover what it means to thrive in a world where digital transformation is not an option but a necessity. Experience the future of CX firsthand at the CX Summit 2024, where experts from diverse sectors converge to share insights and strategies for creating memorable customer interactions.

Key Topics

CX Leadership: Inspiring Teams in A Remote And Hybrid World
The Role Of Emotion AI In Understanding Customer Sentiment
Evolving E-Commerce: Trends And Innovations Shaping Online Shopping
CX In Healthcare: Transforming Patient Engagement
Cybersecurity: Your Digital Fortress Of Customer Trust

Previous Sponsors

Previous Attendees

For Sponsorship Or Exhibitions

We offer a wide range of sponsorship opportunities like:
• Speaking slots to share your experience with a senior audience
• Exhibition locations to develop relationships with your target market
• Marketing visibility to improve your reputation within the industry etc.
• A wish list of companies you want to meet can be provided to us so we can invite them for you
• One-to-one meetings if you wish to meet some specific people on our participant’s list
• Access to the Conference mobile app to set up pre-meetings with any participant

Please contact: Frank Boahen
Email: sponsorship@conferenziaworld.com
Office phone: +44 203 740 3320

Philip Addai

Conference Producer

Telephone: +420 210 023 203

Email: philip.addai@cw-eu.com

Reviews From Our Past Events

More Reviews

Testimonials From Previous Attendees

"I had the pleasure and the privilege to chair and speak at the “Global Finance 4.0 and Finance Transformation Summit” organized by Conferenzia World in Berlin, 9-10 November 2023. Congratulations! All the ingredients to ensure a successful conference were in place. The selection of relevant and sometimes disruptive topics, the flow during the 2 days with a smart mix of experienced practitioners and insightful analysts and consultants as keynote speakers and panelists made the program quite rich and attractive from the very start. A good mix of active and lively attendees from diverse countries and industries contributed to the depth and breath of the exchanges. The reasonable size of the audience allowed for a more intimate networking during the breaks. Not to forget the Berlin location which allowed for some refreshing sightseeing in this city always in transformation also! Two days well spent and lots of learnings to bring back to the French and EMEA CFO community which I chair and facilitate for the Digital Transformation, Shared Services and Outsourcing and Artificial Intelligence topics."

Armand Angeli

Vice-President International & Digital Transformation, DFCG

"I was very honored to speak about strategic outsourcing and external collaborations for CMC development and manufacturing of biologics at the recent Global Bioprocessing Summit in Berlin. I greatly enjoyed attending the event; it was a very valuable one in my view. The summit offered great opportunities for networking and benchmarking. The quality of presentations and panel discussions was very high. The event's organization was well done. I was very pleased about the interest in the topics and thus lively discussions and open-minded atmosphere. I met great people and enjoyed sharing thoughts and experiences. A big THANK YOU to the organizers for this successful summit and the opportunity to contribute."

Ulrich Rümenapp

Senior Biotech Program Lead, Bayer AG

"Matias and I had a really great time at the summit in Amsterdam. We met a lot of interesting people and who are very interested in our new solution Videobot. Matias presentation was also very appreciated and I believe inspired many of the attendees."

Carolyn Gobran

Sales & Marketing Manager, Videobot

"I was very pleased to be able to show case many of the offerings Lonza has to offer and it was good to have so many questions after the presentation and also after the conference ended. I guess it is always a good sign if a topic receives further interest over the course of the event. Many thanks for your organization of the event and for inviting Lonza to share its broad range of Development Technologies approaches and experience in speeding time from Development to Clinic. I too learned a lot from the other presentations on the day."

James Berrie

Technical Director, Global Process Development, Lonza

"I enjoyed the summit as I learnt a lot about current CX and Digital Transformation challenges. Great minds came together to discuss our experience about People-Oriented CX. It is really hard to change processes and priorities in organizations even though there are clear data-driven reasons and explanations. I was amused to see how companies from different verticals – such as theme parks, retail stores or FMCG brands – approach CX and what initiatives they have to learn more about customer needs. Neticle has an important role in driving this shift for clients - it takes time and CX managers need partners and support from the other departments as well. Though measurement and KPIs are getting more and more standardized, the meaning behind the ratings, so the customer verbatim management is still a problem to solve. It is not sustainable to read and process hundreds or thousands of text units one by one, so automation is a must-have now. I personally enjoyed being on stage and sharing my thoughts with more than 100 CX-engaged professionals. It's been a unique opportunity to start meaningful discussions about text analytics in the field of CX and digital transformation. All participants were highly experienced, open-minded, aiming to learn from the others."

Péter Szekeres

Co-founder and Chairman, Neticle Enterprise Text Analytics

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