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Summit Introduction

DTCX (Digital Transformation & Customer Experience) Summit 2027

About the Event

The DTCX Summit explores how organizations are leveraging digital transformation to enhance customer experience. It brings together leaders in CX, digital, and innovation to share strategies, tools, and real-world case studies.

Who Should Attend

  • Chief Digital Officers, Chief Experience Officers

  • Heads of Customer Experience & Digital Transformation

  • Marketing, Product, and Innovation Leaders

  • IT and Data Leaders involved in CX

Why Attend

  • Discover how to deliver seamless omnichannel experiences

  • Learn from real-world CX transformation case studies

  • Explore the role of AI and data in personalization

  • Network with cross-industry digital leaders

Key Topics

  • GLOBAL CRM TRANSFORMATION & ROI

  • INTELLIGENT CX: AI + HUMAN CONNECTION

  • GLOBAL CRM TRANSFORMATION & ROI

  • VOICE OF THE CUSTOMER (VOC) IN THE DIGITAL AGE

  • BEHAVIOURAL SEGMENTATION FOR PERSONALISED CX

  • EMOTIONAL INTELLIGENCE IN CX LEADERSHIP

  • THE STATE OF CUSTOMER MANAGEMENT IN 2027

  • THE PATH TO OMNICHANNEL CUSTOMER ENGAGEMENT

  • DIGITAL TRUST & CYBERSECURITY AS A CUSTOMER EXPERIENCE DIFFERENTIATOR

  • DIGITAL TRANSFORMATION IN PREMIUM CUSTOMER EXPERIENCE

Sponsorship Opportunities

  • Brand exposure to CX and digital leaders

  • Speaking and thought leadership opportunities

  • Product showcasing and demos

  • High-value networking with decision-makers

FAQ

What is this summit about?
A. The summit explores digital transformation strategies and how organizations are enhancing customer experience through technology, data, and innovation.

Who attends?
A. Senior leaders in digital, customer experience, marketing, product, and IT functions.

What industries are represented?
A. Multiple industries, including retail, e-commerce, banking, telecom, travel, and technology.

What is the format?
A. A mix of keynote sessions, case studies, panel discussions, and interactive networking opportunities.

Are sponsorships available?
A. Yes, companies can participate through tailored sponsorship packages, including speaking and branding opportunities.

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For Sponsorship Or Exhibitions

We offer a wide range of sponsorship opportunities like:
• Speaking slots to share your experience with a senior audience
• Exhibition locations to develop relationships with your target market
• Marketing visibility to improve your reputation within the industry etc.
• A wish list of companies you want to meet can be provided to us so we can invite them for you
• One-to-one meetings if you wish to meet some specific people on our participant’s list
• Access to the Conference mobile app to set up pre-meetings with any participant
• Access to a lead scanner to collect attendee contact details during the event

Please contact: Ernest Amalu
Email: sponsorship@conferenziaworld.com
Office phone: +44 203 740 3320

Ruth Anim
Ruth Anim
Conference Producer
Telephone: +420 210 023 203
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Reviews From Our Past Events
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Testimonials From Previous Attendees
"I had the pleasure and the privilege to chair and speak at the “Global Finance 4.0 and Finance Transformation Summit” organized by Conferenzia World in Berlin, 9-10 November 2023. Congratulations! All the ingredients to ensure a successful conference were in place. The selection of relevant and sometimes disruptive topics, the flow during the 2 days with a smart mix of experienced practitioners and insightful analysts and consultants as keynote speakers and panelists made the program quite rich and attractive from the very start. A good mix of active and lively attendees from diverse countries and industries contributed to the depth and breath of the exchanges. The reasonable size of the audience allowed for a more intimate networking during the breaks. Not to forget the Berlin location which allowed for some refreshing sightseeing in this city always in transformation also! Two days well spent and lots of learnings to bring back to the French and EMEA CFO community which I chair and facilitate for the Digital Transformation, Shared Services and Outsourcing and Artificial Intelligence topics."
Armand Angeli
Armand Angeli
Vice-President International & Digital Transformation, DFCG
Testimonial for the Finance 4.0 and Finance Transformation Summit: "This summit for me is a must-attend for C-level decision-makers seeking to stay ahead in the ever-evolving world finance transformation and connect and learn together with industry leaders. As a speaker at the Finance 4.0 and Finance Transformation Summit in Berlin 9th & 10th of November 2023, I had the pleasure of joining and connecting with great industry leaders from Europe. We explored "How to navigate international finance transformation in diverse business models, going beyond borders?". With leaders from +14 countries, we focused on the impact of leading with people, process, and performance. The event highlighted the influence of technologies in finance, including generative AI use cases, RPA solution centers, and process optimization through process mining. It revealed the need to change traditional finance operating models and steer transformation journeys with different leadership and project approaches." Testimonial for the Global Back Office and Operational Efficiency Conference: "Overall the Global Back Office and Operational Efficiency Conference in Berlin 18th & 19th April 2024 in Berlin for me was a truly enlightening experience. For me it was a pleasure to join the fellow +20 speakers together and discuss topics with great industry leaders from financial services from Europe. We took a deep dive in the expert talk on "How technology can leverage the back-office functions?". With leaders from +12 countries, we explored the impact of people, change management, and transformative leaders. The event highlighted the importance of eliminating and standardizing processes, keeping up with automation for performance, and enhancing regulatory compliance through technology. It emphasized the need to reconsider "business as usual" and evaluate larger implications. For transformation leaders and decision-makers, this conference I highly recommend and it offers valuable insights into driving efficiency through technology, while providing an excellent opportunity to connect with industry leaders."
Theresa König
Theresa König
CFO Services Business Partnering & Strategy, PwC Germany
"I was very honored to speak about strategic outsourcing and external collaborations for CMC development and manufacturing of biologics at the recent Global Bioprocessing Summit in Berlin. I greatly enjoyed attending the event; it was a very valuable one in my view. The summit offered great opportunities for networking and benchmarking. The quality of presentations and panel discussions was very high. The event's organization was well done. I was very pleased about the interest in the topics and thus lively discussions and open-minded atmosphere. I met great people and enjoyed sharing thoughts and experiences. A big THANK YOU to the organizers for this successful summit and the opportunity to contribute."
Ulrich Rümenapp
Ulrich Rümenapp
Senior Biotech Program Lead, Bayer AG
"I was very pleased to be able to show case many of the offerings Lonza has to offer and it was good to have so many questions after the presentation and also after the conference ended. I guess it is always a good sign if a topic receives further interest over the course of the event. Many thanks for your organization of the event and for inviting Lonza to share its broad range of Development Technologies approaches and experience in speeding time from Development to Clinic. I too learned a lot from the other presentations on the day."
James Berrie
James Berrie
Technical Director, Global Process Development, Lonza
"I enjoyed the summit as I learnt a lot about current CX and Digital Transformation challenges. Great minds came together to discuss our experience about People-Oriented CX. It is really hard to change processes and priorities in organizations even though there are clear data-driven reasons and explanations. I was amused to see how companies from different verticals – such as theme parks, retail stores or FMCG brands – approach CX and what initiatives they have to learn more about customer needs. Neticle has an important role in driving this shift for clients - it takes time and CX managers need partners and support from the other departments as well. Though measurement and KPIs are getting more and more standardized, the meaning behind the ratings, so the customer verbatim management is still a problem to solve. It is not sustainable to read and process hundreds or thousands of text units one by one, so automation is a must-have now. I personally enjoyed being on stage and sharing my thoughts with more than 100 CX-engaged professionals. It's been a unique opportunity to start meaningful discussions about text analytics in the field of CX and digital transformation. All participants were highly experienced, open-minded, aiming to learn from the others."
Péter Szekeres
Péter Szekeres
Co-founder and Chairman, Neticle Enterprise Text Analytics
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