
Digital Transformation & Customer Experience Summit
Previous Sponsors
Summit Introduction
DTCX (Digital Transformation & Customer Experience) Summit 2028
About the Event
The DTCX Summit explores how organizations are leveraging digital transformation to enhance customer experience. It brings together leaders in CX, digital, and innovation to share strategies, tools, and real-world case studies.
Why Attend
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Discover how to deliver seamless omnichannel experiences
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Learn from real-world CX transformation case studies
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Explore the role of AI and data in personalization
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Network with cross-industry digital leaders
Key Topics
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GLOBAL CRM TRANSFORMATION & ROI
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INTELLIGENT CX: AI + HUMAN CONNECTION
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GLOBAL CRM TRANSFORMATION & ROI
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VOICE OF THE CUSTOMER (VOC) IN THE DIGITAL AGE
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BEHAVIOURAL SEGMENTATION FOR PERSONALISED CX
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EMOTIONAL INTELLIGENCE IN CX LEADERSHIP
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THE STATE OF CUSTOMER MANAGEMENT IN 2028
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THE PATH TO OMNICHANNEL CUSTOMER ENGAGEMENT
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DIGITAL TRUST & CYBERSECURITY AS A CUSTOMER EXPERIENCE DIFFERENTIATOR
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DIGITAL TRANSFORMATION IN PREMIUM CUSTOMER EXPERIENCE
Who Should Attend
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Chief Digital Officers, Chief Experience Officers
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Heads of Customer Experience & Digital Transformation
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Marketing, Product, and Innovation Leaders
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IT and Data Leaders involved in CX
Sponsorship Opportunities
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Brand exposure to CX and digital leaders
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Speaking and thought leadership opportunities
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Product showcasing and demos
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High-value networking with decision-makers
Links
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Hear from our Speakers Global Digital Transformation & Customer Experience Summit
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Register – Registration for DTCX | CW
Reviews From Our Past Events
Attendee testimonials
"I had the pleasure and the privilege to chair and speak at the “Global Finance 4.0 and Finance Transformation Summit” organized by Conferenzia World in Berlin, 9-10 November 2023. Congratulations! All the ingredients to ensure a successful conference were in place. The selection of relevant and sometimes disruptive topics, the flow during the 2 days with a smart mix of experienced practitioners and insightful analysts and consultants as keynote speakers and panelists made the program quite rich and attractive from the very start. A good mix of active and lively attendees from diverse countries and industries contributed to the depth and breath of the exchanges. The reasonable size of the audience allowed for a more intimate networking during the breaks. Not to forget the Berlin location which allowed for some refreshing sightseeing in this city always in transformation also! Two days well spent and lots of learnings to bring back to the French and EMEA CFO community which I chair and facilitate for the Digital Transformation, Shared Services and Outsourcing and Artificial Intelligence topics."
Insights & articles
View all articlesFrequently asked questions
What is this summit about?
The summit explores digital transformation strategies and how organizations are enhancing customer experience through technology, data, and innovation.
Who attends?
Senior leaders in digital, customer experience, marketing, product, and IT functions.
What industries are represented?
Multiple industries, including retail, e-commerce, banking, telecom, travel, and technology.
What is the format?
A mix of keynote sessions, case studies, panel discussions, and interactive networking opportunities.
Are sponsorships available?
Yes, companies can participate through tailored sponsorship packages, including speaking and branding opportunities.
Media Partners
Previous Attendees
For Sponsorship Or Exhibitions
We offer a wide range of sponsorship opportunities like:
• Speaking slots to share your experience with a senior audience
• Exhibition locations to develop relationships with your target market
• Marketing visibility to improve your reputation within the industry etc.
• A wish list of companies you want to meet can be provided to us so we can invite them for you
• One-to-one meetings if you wish to meet some specific people on our participant’s list
• Access to the Conference mobile app to set up pre-meetings with any participant
• Access to a lead scanner to collect attendee contact details during the event
Please contact: Ernest Amalu
Email: sponsorship@conferenziaworld.com
Office phone: +44 203 740 3320
Join us at Digital Transformation & Customer Experience Summit.
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