9th Edition | In-Person Participation Only

Global Opex and Business Transformation Summit
30th Nov – 1st Dec 2023 | Berlin, Germany

Summit Introduction

Operational excellence steps in urgency as businesses are changing rapidly due to today’s technology-driven models, which require organizations to undergo an end-to-end business transformation. Operational Excellence focuses on meeting customer expectation through the continuous improvement of the operational processes and the culture of the organization in order to develop one single, integrated enterprise level management system with the ideal flow by doing the right thing, the right way, every time. They have their own unique ways when it comes to strategy, people, process and technology. Covid-19 pandemic situation has made businesses to move from re-strategizing the ways in which they work, to operating on a whole new ecosystem.

Conferenzia World’s Global OPEX and Business Transformation Summit 2023 will bring together the industry leaders and experts in a single platform to address the key issues, share strategies, discuss innovative solutions and how to implement effective OPEX tools. Join us to learn from a great combination of experts from all over the world through interactive case study presentations, fireside chats, expert talks, panel discussions and astounding masterclasses.

We look forward to meeting you in this exclusive forum on November 2023!

Who Should Attend

Presidents, VP’s, CEO’s, CXO’s, Heads, Directors, Senior Managers and Managers from:
• Operational/Process Excellence
• Performance Improvement
• Quality & Strategy
• Continuous/Business/Process Improvement
• Change Management
• Planning & Control
• Agile/Digital/Cultural Transformation
• Technology Innovation
• Business Transformation
• Lean Six Sigma & Lean Initiatives
• Business/Process Architect & Engineering

Previous Sponsors

Previous Attendees

For Sponsorship Or Exhibitions

We offer a wide range of sponsorship opportunities like:
• Speaking slots to share your experience with a senior audience
• Exhibition locations to develop relationships with your target market
• Marketing visibility to improve your reputation within the industry etc.
• A wish list of companies you want to meet can be provided to us so we can invite them for you
• One-to-one meetings if you wish to meet some specific people on our participant’s list
• Access to the Conference mobile app to set up pre-meetings with any participant

Please contact: Remesh Nair
Email: sponsorship@conferenziaworld.com
Office phone: +44 203 740 3320

Diana Makarova, Bc.

Diana Makarova, Bc.

Conference Producer

Reviews From Our Past Events

Testimonials From Previous Attendees


"I enjoyed the summit as I learnt a lot about current CX and Digital Transformation challenges. Great minds came together to discuss our experience about People-Oriented CX. It is really hard to change processes and priorities in organizations even though there are clear data-driven reasons and explanations. I was amused to see how companies from different verticals – such as theme parks, retail stores or FMCG brands – approach CX and what initiatives they have to learn more about customer needs. Neticle has an important role in driving this shift for clients - it takes time and CX managers need partners and support from the other departments as well. Though measurement and KPIs are getting more and more standardized, the meaning behind the ratings, so the customer verbatim management is still a problem to solve. It is not sustainable to read and process hundreds or thousands of text units one by one, so automation is a must-have now. I personally enjoyed being on stage and sharing my thoughts with more than 100 CX-engaged professionals. It's been a unique opportunity to start meaningful discussions about text analytics in the field of CX and digital transformation. All participants were highly experienced, open-minded, aiming to learn from the others."


Péter Szekeres
Co-founder and Chairman, Neticle Enterprise Text Analytics

Testimonials From Previous Attendees


"Matias and I had a really great time at the summit in Amsterdam. We met a lot of interesting people and who are very interested in our new solution Videobot. Matias presentation was also very appreciated and I believe inspired many of the attendees."


Carolyn Gobran
Sales & Marketing Manager, Videobot