8th Edition | In-Person Participation Only

Global Opex and Business Transformation Summit
June 7th – 9th 2023 | Orlando, Florida, USA


In Person Participants

Sponsors and Exhibitors

Key Speakers

Summit Introduction

Research shows that changes are happening across various operating dimensions. These changes are forcing business leaders to review their operations in order to increase efficiency and market share and to improve the customer experience.

As change is constant, businesses should be ready to respond instantly and ensure resilience. In order for leaders to effectively respond to the drivers for change, a holistic analysis should be performed covering their strategy, operating model and operating capabilities.

Three principles are crucial for the successful delivery of the transformation journey:
1. Improving business operations should be in alignment with the strategy in order to match the changing market dynamics.
2. The business enablers (e.g. People, Process and Technology) should be worked on holistically to drive the excellence agenda.
3. There must be a deep understanding of customer needs/wants before making any change.

The change should be capability – and customer-driven to realize success. An agile mindset and digital adoption throughout the transformation journey are key to realize the expected benefits, value generation and drive excellence.

It’s important to note that not all organizations are on the same operational excellence. Likely the starting point and the destination differ by organization. One organization’s journey may be focused on full-scale transformation; another organization’s continuous improvement efforts may be specific to cost reduction and quality improvement. The speed and magnitude of results will vary based on the organization’s complexity and commitment to change.

As you travel on your drive excellence, you will wish to select the appropriate approach, methodologies, and tools – based on your organization’s current situation, future strategies and goals, resource availability and limitations, as well as urgency and schedule needs – that will provide immediate value and operational excellence. Global OPEX and Business Transformation Summit provides a comprehensive and systematic approach to designing and implementing value streams and supporting processes that will enable a business to assertively grow the top line as well as the bottom line.

At our OPEX and Business Transformation Summit, we brought together experts from many successful organizations which are one the fortune list in one place and offer you the opportunity to take ready-made strategies in:
• Cultural Leadership
• Methodology
• Project Management
• Automatization
• Customer Experience

But more importantly, you will gain the knowledge about how to successfully execute these strategies for your business, as our speakers have prepared many successful execution examples for you.

Click the “Request Brochure” button and find out what strategies lead you to reduce risk and cost. How to realize the expected benefits, value generation and drive excellence!

Key Topics

• Identifying and mitigating the failure spots in business processes
• Creating a customer-centric and agile organization
• Business architecture as a critical enabler for operational excellence
• Robotic process automation to deliver increased operational efficiency
• Change management to ensure digital adoption

Who Should Attend

VPs, Directors, CXOs, Heads, Managers, Leaders of:
• Operational/Process Excellence
• Performance Improvement
• Quality & Strategy
• Continuous/Business/Process Improvement
• Change Management
• Planning & Control
• Agile/Digital/Cultural Transformation
• Technology Innovation
• Business Transformation
• Lean Six Sigma & Lean Initiatives
• Business/Process Architect & Engineering

VIP Adventure Tour

Join exclusive VIP Chocolate Kingdom Factory tour for free
Chocolate Kingdom, the Factory Adventure Tour, is an interactive journey that uncovers how chocolate transforms from the bean into the creamy, dreamy chocolate bar. Our Personal Chocolate Tour Guide joins forces with a handsome Prince and his Dragon sidekick to take guests through a Cacao Tree Greenhouse, a one-of-a-kind Chocolate Museum, a Mystical River of Chocolate and a Bean-to-the-Bar Factory utilizing old world machinery.

Chocolate Kingdom is the most unique chocolate experience in North America and will inspire and amaze chocoholics of all ages.

Address: 9901 Hawaiian Ct. Orlando, FL 32819 407-705-3475

Sponsored By

Sponsor Videobot

Media Partners

Previous Attendees

Hilton Orlando

6001 Destination Parkway, FL 32819

Telephone: +1 407 313 4300

For Sponsorship Or Exhibitions

We offer a wide range of sponsorship opportunities like:
• Speaking slots to share your experience with a senior audience
• Exhibition locations to develop relationships with your target market
• Marketing visibility to improve your reputation within the industry etc.
• A wish list of companies you want to meet can be provided to us so we can invite them for you
• One-to-one meetings if you wish to meet some specific people on our participant’s list
• Access to the Conference mobile app to set up pre-meetings with any participant

Please contact: Remesh Nair
Email: sponsorship@conferenziaworld.com
Office phone: +44 203 740 3320

Thao Nguyen

Thao Nguyen

Conference Producer

Reviews From Our Past Events

Testimonials From Previous Attendees


"I enjoyed the summit as I learnt a lot about current CX and Digital Transformation challenges. Great minds came together to discuss our experience about People-Oriented CX. It is really hard to change processes and priorities in organizations even though there are clear data-driven reasons and explanations. I was amused to see how companies from different verticals – such as theme parks, retail stores or FMCG brands – approach CX and what initiatives they have to learn more about customer needs. Neticle has an important role in driving this shift for clients - it takes time and CX managers need partners and support from the other departments as well. Though measurement and KPIs are getting more and more standardized, the meaning behind the ratings, so the customer verbatim management is still a problem to solve. It is not sustainable to read and process hundreds or thousands of text units one by one, so automation is a must-have now. I personally enjoyed being on stage and sharing my thoughts with more than 100 CX-engaged professionals. It's been a unique opportunity to start meaningful discussions about text analytics in the field of CX and digital transformation. All participants were highly experienced, open-minded, aiming to learn from the others."


Péter Szekeres
Co-founder and Chairman, Neticle Enterprise Text Analytics

Testimonials From Previous Attendees


"Matias and I had a really great time at the summit in Amsterdam. We met a lot of interesting people and who are very interested in our new solution Videobot. Matias presentation was also very appreciated and I believe inspired many of the attendees."


Carolyn Gobran
Sales & Marketing Manager, Videobot