7th Edition | In-Person Participation Only

18th – 19th April 2024 | Berlin, Germany

Mercure Hotel MOA Berlin


In Person Participants

Sponsors and Exhibitors

Key Speakers

Conference Introduction

The Global Back Office and Operational Efficiency Conference brings together thought leaders, experts, and industry professionals to delve into the critical aspects of back office operations, efficiency, and innovation. With a focus on optimizing processes, embracing technology, and strategic planning, this conference is designed to drive operational excellence and transform the way financial institutions operate.

In this era of rapidly evolving business landscapes, the conference emphasizes the need for human-centric, agile, data-driven, and technologically reliable approaches in the back office operations. By harnessing real-time data, advanced analytics, and innovative methodologies, participants will explore groundbreaking strategies to reinvent established practices, enhance customer experiences, improve operational effectiveness, and drive financial growth.

Attendees will have the opportunity to engage in a dynamic program featuring insightful case studies, expert talks, interactive panel discussions, and enlightening masterclasses. The conference provides a platform for sharing best practices, exchanging innovative ideas, and exploring cutting-edge solutions of the back office operations.

Join us at the Global Back Office and Operational Efficiency Conference, where industry leaders and experts will converge to address pressing challenges, collaborate on strategies, and shape the future of back office operations. Don’t miss this invaluable opportunity to learn from industry pioneers and pave the way for transformative change in the world of finance.

Key Topics

• The Future of Back Office: Embracing Digital Transformation in Back Office Operations
• Operational Efficiency in the Age of AI and Automation
• The Ethical Dilemma of Automation: Balancing Efficiency and Job Displacement in Back- Office Operations
• Mastering Operational Excellence: Leveraging Technology for Back-Office Transformation
• Future-Proofing Back Office Operations: Embracing Disruptive Technologies and Evolving Strategies for Sustainable Efficiency
• Transforming the Future: Customer-Centricity, Risk Resilience, and Sustainable Growth in Back-Office Operations

Previous Sponsors

nintex 1
ui path
aptitute software

Previous Attendees

Mercure Hotel MOA Berlin

Mercure Hotel MOA Berlin

Stephanstraße 41 10559

Telephone: 030 39 40 43 0

For Sponsorship Or Exhibitions

We offer a wide range of sponsorship opportunities like:
• Speaking slots to share your experience with a senior audience
• Exhibition locations to develop relationships with your target market
• Marketing visibility to improve your reputation within the industry etc.
• A wish list of companies you want to meet can be provided to us so we can invite them for you
• One-to-one meetings if you wish to meet some specific people on our participant’s list
• Access to the Conference mobile app to set up pre-meetings with any participant

Please contact: Frank Boahen
Email: sponsorship@conferenziaworld.com
Office phone: +44 203 740 3320

Philip Addai

Philip Addai

Conference Producer

Reviews From Our Past Events

Testimonials From Previous Attendees


"I enjoyed the summit as I learnt a lot about current CX and Digital Transformation challenges. Great minds came together to discuss our experience about People-Oriented CX. It is really hard to change processes and priorities in organizations even though there are clear data-driven reasons and explanations. I was amused to see how companies from different verticals – such as theme parks, retail stores or FMCG brands – approach CX and what initiatives they have to learn more about customer needs. Neticle has an important role in driving this shift for clients - it takes time and CX managers need partners and support from the other departments as well. Though measurement and KPIs are getting more and more standardized, the meaning behind the ratings, so the customer verbatim management is still a problem to solve. It is not sustainable to read and process hundreds or thousands of text units one by one, so automation is a must-have now. I personally enjoyed being on stage and sharing my thoughts with more than 100 CX-engaged professionals. It's been a unique opportunity to start meaningful discussions about text analytics in the field of CX and digital transformation. All participants were highly experienced, open-minded, aiming to learn from the others."


Peter Szekeres

     Péter Szekeres
     Co-founder and Chairman, Neticle Enterprise Text Analytics


Testimonials From Previous Attendees


"Matias and I had a really great time at the summit in Amsterdam. We met a lot of interesting people and who are very interested in our new solution Videobot. Matias presentation was also very appreciated and I believe inspired many of the attendees."


Carolyn Gobran 1

     Carolyn Gobran
     Sales & Marketing Manager, Videobot


Testimonials From Previous Attendees


"I was very pleased to be able to show case many of the offerings Lonza has to offer and it was good to have so many questions after the presentation and also after the conference ended. I guess it is always a good sign if a topic receives further interest over the course of the event. Many thanks for your organization of the event and for inviting Lonza to share its broad range of Development Technologies approaches and experience in speeding time from Development to Clinic. I too learned a lot from the other presentations on the day."


James Berrie

     James Berrie
     Technical Director, Global Process Development, Lonza